Privacy Policy

Last Updated: September 7, 2026

At Knee Massager Australia, we value your privacy and take reasonable steps to protect the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit Kneemassageraus.com.au, place an order, contact our customer support team or otherwise interact with our online store.

Our website is powered by Shopify, which provides the ecommerce technology used to operate our store and process customer orders.

By using our website, you acknowledge that you have read and understood this Privacy Policy.


Information We Collect

The information we collect depends on how you use our website and services. It may include information you provide directly as well as technical information collected automatically.

Information You Provide

When you place an order, complete a form or contact us, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order information
  • Information you choose to provide when contacting us

Purchase Information

When you purchase a product from Knee Massager Australia, we may retain information relating to your order, including:

  • Products ordered
  • Order value
  • Transaction status
  • Delivery information
  • Tracking details
  • Returns or refunds
  • Order history

Payment information is generally processed by Shopify and our third-party payment providers rather than being directly stored by Knee Massager Australia.

Customer Support Information

If you contact us, we may keep records of your correspondence, including your contact details, order number, questions, photos, videos or other information you choose to provide.

Technical Information

When you access our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Network information
  • Other technical identifiers

Website Usage Information

We may collect information about how visitors interact with our website, including:

  • Pages viewed
  • Links clicked
  • Referring pages
  • Browsing activity
  • Approximate dates and times of visits


How We Collect Information

We may receive personal information through:

  • Information you provide when placing an order
  • Information submitted through our contact forms
  • Customer support correspondence
  • Cookies and similar technologies
  • Shopify and related ecommerce services
  • Payment providers
  • Shipping and delivery companies
  • Analytics and advertising services
  • Other service providers where permitted by applicable law


How We Use Personal Information

We may use personal information for the following purposes.

Processing and Delivering Orders

We use customer information to:

  • Process purchases
  • Confirm orders
  • Prepare and dispatch orders
  • Arrange delivery
  • Provide tracking information
  • Manage returns and refunds
  • Contact customers about their orders

Our usual delivery timeframe within Australia is approximately 5–9 business days.

Customer Support

We may use your information to:

  • Respond to enquiries
  • Assist with product questions
  • Resolve order or delivery issues
  • Provide warranty support
  • Assist before and after your purchase

Improving Our Website and Services

We may use information about website activity to:

  • Understand how customers use our website
  • Improve website functionality
  • Improve the shopping experience
  • Identify technical issues
  • Improve our products and customer service

Marketing Communications

Where permitted by law, we may send promotional emails, product updates or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Fraud Prevention and Security

We may use personal information to:

  • Detect suspicious transactions
  • Prevent fraud
  • Protect our website and systems
  • Protect our customers and business

Legal and Regulatory Requirements

We may use or disclose personal information where reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful government requests
  • Comply with court orders or legal processes
  • Protect our legal rights
  • Resolve disputes


Sharing Personal Information

We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide services to you.

These may include:

  • Shopify
  • Payment processors
  • Shipping and courier companies
  • Fulfilment providers
  • Customer support providers
  • Website and hosting services
  • Analytics providers
  • Advertising and marketing services
  • Professional advisers
  • Other business service providers

We may also disclose information where you have provided permission or where disclosure is permitted or required by law.


Shopify

Our website operates using Shopify.

Shopify provides the ecommerce infrastructure that allows us to display products, process payments, manage orders and operate our online store.

Information submitted through our website may therefore be processed by Shopify and other providers involved in operating our store.

These providers may process personal information in accordance with their own privacy policies and applicable legal requirements.


Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to:

  • Support essential website functions
  • Maintain your shopping cart
  • Remember preferences
  • Understand visitor activity
  • Analyse website performance
  • Support advertising and marketing activities

You may be able to control or restrict certain cookies through your browser settings.

Please note that disabling cookies may affect some website features or functionality.


Third-Party Websites

Our website may contain links to websites or services operated by third parties.

If you follow an external link, the privacy practices of that third party will apply.

Knee Massager Australia is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

 

Children's Privacy

Our website is intended for adult customers and is not specifically directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.

 

How We Protect Personal Information

We use reasonable administrative, technical and organisational measures designed to protect personal information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Unauthorised disclosure

However, no online system or electronic transmission method can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted over the internet.

 

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Completing transactions
  • Providing customer service
  • Managing warranties
  • Maintaining business records
  • Resolving disputes
  • Meeting legal and regulatory requirements
  • Protecting our rights and interests

Retention periods may vary depending on the type of information and the reason it was collected.

 

Your Privacy Rights and Choices

Depending on your circumstances and applicable Australian privacy law, you may be able to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of information where legally permitted
  • Ask questions about how your information is handled
  • Opt out of certain marketing communications

We may need to verify your identity before completing certain privacy requests.

To make a privacy enquiry or request, contact us using the details below.

 

Overseas Processing and Disclosure

Because Knee Massager Australia uses Shopify and other third-party service providers, some personal information may be stored or processed outside Australia.

Where applicable, we take reasonable steps to work with service providers that handle personal information in accordance with relevant privacy requirements and appropriate safeguards.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Website functionality
  • Technology
  • Service providers
  • Legal or regulatory requirements

When changes are made, the Last Updated date at the top of this page will be revised.

We recommend reviewing this page periodically for the latest version.

 

Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or have concerns about how your personal information is handled, contact:

Email: sales@kneemassageraus.com.au

Website: Kneemassageraus.com.au

We will review privacy-related enquiries and respond in accordance with applicable laws and regulations.

Knee Massager Australia