Shipping Policy
At Knee Massager Australia, we aim to make ordering online simple and provide a reliable delivery experience for customers throughout Australia.
This Shipping Policy explains how orders are processed, estimated delivery times, tracking information, and what to do if you experience a delivery issue.
Delivery Timeframe
Most orders are expected to arrive within approximately 5–9 business days.
Business days do not include weekends or Australian public holidays.
Delivery times are estimates and may occasionally vary depending on factors such as:
- Your delivery location
- Courier network conditions
- Public holidays
- Peak shopping periods
- Severe weather
- Transportation disruptions
- Other circumstances outside our reasonable control
We always aim to have your order delivered as quickly as possible.
Order Processing
Once your order has been successfully placed, it is sent to our fulfilment team for preparation.
You will receive an order confirmation after completing your purchase.
Once your parcel has been dispatched, tracking information will be provided when available so you can follow the progress of your delivery.
Please note that tracking may take some time to update after your parcel first enters the courier network.
Australia-Wide Delivery
Knee Massager Australia is an Australian-focused brand serving customers throughout Australia.
We currently focus on delivering our knee massagers across the Australian market.
Our standard estimated delivery timeframe is approximately:
5–9 business days
Actual delivery times may vary depending on your location and the courier handling your parcel.
Please Check Your Delivery Details
Before completing your order, please make sure that your:
- Full name
- Delivery address
- Email address
- Phone number
are entered correctly.
Courier companies may require a valid phone number to assist with delivery, so please ensure your contact details are accurate.
If you notice an error after placing your order, contact us as soon as possible at:
If your parcel has not yet been dispatched, we will do our best to update your delivery information.
Once the parcel has been handed to the courier, we cannot guarantee that changes to the delivery address or contact details will still be possible.
Tracking Your Order
Where tracking is available, tracking details will be sent after your order has been dispatched.
Please allow some time for the courier's tracking system to register the parcel. It is normal for tracking information to take a little time to show the first movement update.
If tracking has been provided but does not update for an extended period, please contact us and we will assist where possible.
Delivery Delays
Although most orders arrive within the estimated delivery timeframe, occasional delays can occur.
Possible reasons may include:
- Courier delays
- Severe weather
- Public holidays
- Peak seasonal demand
- Transport interruptions
- Regional or remote delivery locations
- Unexpected courier network disruptions
If your order has not arrived after the expected delivery period, please contact us with your order number so we can help check the status of your shipment.
Incorrect or Incomplete Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If a parcel cannot be delivered because the address provided was incorrect, incomplete, or inaccessible, additional delivery charges may apply if the parcel needs to be resent.
Please contact us immediately if you notice a mistake in your delivery details.
Damaged Parcel
If your parcel arrives damaged, please contact us as soon as possible.
Where possible, include:
- Your order number
- Photos of the outer packaging
- Photos of the product
- A short video if the product itself appears damaged or faulty
This information helps us review the issue and determine the appropriate next step.
Questions About Your Delivery?
If you need help with your order, delivery timeframe, tracking information, or shipping status, please contact:
Please include your name and order number where applicable so we can assist you more quickly.
Knee Massager Australia
Kneemassageraus.com.au
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