Terms & Conditions
Last Updated: September 7, 2026
Introduction
Welcome to Knee Massager Australia.
These Terms of Service explain the rules and conditions that apply when you visit Kneemassageraus.com.au, browse our products, place an order, or otherwise use our online services.
Throughout these Terms, “we,” “us,” and “our” refer to Knee Massager Australia, while “you” and “your” refer to anyone accessing or purchasing through our website.
By using our website or purchasing from us, you agree to these Terms together with any other policies published on our website, including our Privacy Policy, Shipping Policy, and Returns, Refunds & Warranty Policy.
If you do not agree with these Terms, please do not use our website or place an order.
1. About Knee Massager Australia
Knee Massager Australia is an Australian-focused online brand specialising in knee massagers for customers throughout Australia.
Our website allows customers to browse products, review product information, place orders, make payments, and contact our support team.
Our online store is powered by Shopify, which provides the ecommerce platform and technical infrastructure used to operate our website.
2. Appropriate Use of Our Website
You agree to use our website only for lawful and legitimate purposes.
You must not:
- Use our website for fraudulent or illegal activities
- Submit information that is knowingly false or misleading
- Attempt to gain unauthorised access to systems, accounts, or information
- Introduce viruses, malware, malicious software, or harmful code
- Copy, scrape, reproduce, or commercially exploit website content without permission
- Interfere with the security or normal operation of the website
- Use our products or services for unauthorised commercial resale
We may refuse an order, restrict access, or take other appropriate action if we reasonably believe these Terms have been breached or if activity creates a legal, security, fraud, or operational concern.
3. Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.
However, product appearance may differ slightly from images shown online due to:
- Screen settings
- Lighting
- Photography
- Manufacturing updates
- Packaging changes
- Minor production variations
We reserve the right to update product descriptions, specifications, pricing, availability, and other listing information when necessary.
Products may also be modified or removed from our website without prior notice.
Product Use Notice
Our knee massagers are intended for personal comfort and relaxation.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any illness, injury, or medical condition.
If you have an existing medical condition, injury, persistent pain, have recently undergone surgery, or are unsure whether using a knee massager is suitable for you, consult a qualified healthcare professional before use.
4. Original Products and Similar-Looking Versions
Knee Massager Australia supplies the original knee massager models offered through our official website.
Customers may see similar-looking or duplicate versions being sold online by other websites, marketplaces, or brands.
Although some products may appear similar in photographs, we cannot verify their quality, specifications, accessories, performance, safety, or after-sales support.
If you want a product supplied and supported by Knee Massager Australia, we recommend purchasing directly from:
Kneemassageraus.com.au
Our warranty applies only to eligible purchases made directly through our official website.
5. Orders and Acceptance
Submitting an order through our website represents a request to purchase the selected products at the price shown during checkout.
An order is generally accepted once payment has been successfully processed and the purchase has been confirmed.
We may decline, cancel, or amend an order where reasonably necessary, including where:
- A product is unavailable
- A listing contains an obvious pricing or description error
- Payment cannot be verified or authorised
- Delivery information is incomplete or incorrect
- We identify suspected fraudulent activity
- An operational, security, or legal issue prevents fulfilment
If we need to cancel or amend an order, we will make reasonable efforts to contact you using the details supplied during checkout.
Please review your order carefully before completing payment, as changes or cancellations may not be possible once processing or dispatch has begun.
6. Prices and Payments
Prices displayed on our website are shown in the currency presented at checkout.
We may change product prices, promotions, discounts, or offers at any time.
Changes will generally not affect orders that have already been confirmed, except where an obvious technical or pricing error needs to be corrected.
You are responsible for providing accurate billing and payment information.
By submitting payment details, you confirm that you are authorised to use the selected payment method.
7. Shipping and Delivery
We currently provide delivery to customers throughout Australia.
Our usual estimated delivery timeframe is approximately:
5–9 business days
Delivery times are estimates and are not guaranteed.
Actual delivery may be affected by factors including:
- Courier operations
- Public holidays
- Severe weather
- Peak shopping periods
- Transportation disruptions
- Regional or remote delivery locations
- Other circumstances outside our reasonable control
Where tracking is available, tracking information will be provided after dispatch.
Customers are responsible for providing a complete and accurate delivery address, email address, and phone number when placing an order.
If you notice an error in your delivery details, contact us as soon as possible at:
We will make reasonable efforts to correct the information before dispatch. Once a parcel has been handed to the courier, changes may no longer be possible.
8. Returns, Refunds and Warranty
Our return, refund, and warranty procedures are explained in our Returns, Refunds & Warranty Policy.
Eligible knee massagers purchased directly from Kneemassageraus.com.au are covered by a 1-year warranty, subject to the applicable warranty conditions.
The warranty generally does not cover problems caused by:
- Misuse
- Accidental damage
- Liquid damage
- Incorrect operation
- Unauthorised repairs or modifications
- Neglect
- Normal wear and tear
If you believe your product has developed a genuine fault, contact:
Please provide your order number and, where appropriate, photos or video showing the issue.
We will review the matter and advise you of the appropriate solution where the claim is covered.
Nothing in these Terms is intended to exclude, restrict, or override rights that cannot legally be excluded under applicable Australian consumer law.
9. Customer Information and Accounts
When placing an order, you may be required to provide information such as:
- Your name
- Email address
- Phone number
- Billing details
- Delivery address
- Payment information
You agree that the information you provide is accurate, complete, and current.
If you create an account on our website, you are responsible for keeping your login details secure and for activity conducted through your account.
Our handling of personal information is described in our Privacy Policy.
10. Shopify and Third-Party Providers
Our online store is powered by Shopify.
We may also use third-party service providers for:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Analytics
- Advertising
- Customer communications
- Website functionality
- Other business operations
Third-party providers may operate under their own terms and privacy policies.
We are not responsible for independent websites, platforms, or services operated by third parties.
11. Intellectual Property
Unless otherwise stated, materials appearing on our website, including:
- Written content
- Product descriptions
- Photographs
- Graphics
- Logos
- Page designs
- Product information
are owned by us or used with appropriate permission.
These materials are provided for personal browsing and shopping purposes.
You must not reproduce, modify, distribute, republish, sell, scrape, or commercially exploit our website content without prior written permission.
12. Reviews and User Content
If you voluntarily send us a review, photograph, video, testimonial, comment, suggestion, or other material, you grant us permission to use that content for legitimate business purposes, including operating, improving, and promoting our store, subject to applicable law.
You are responsible for ensuring that submitted content:
- Is genuine and not deliberately misleading
- Does not violate another person's rights
- Does not contain unlawful, abusive, or harmful material
- Does not infringe intellectual property or privacy rights
- Does not contain malicious software
We may reject, remove, or decline to publish content that does not meet these requirements.
13. Website Information and Errors
Although we aim to keep our website accurate, errors or omissions may occasionally occur.
These may relate to:
- Product descriptions
- Pricing
- Availability
- Promotions
- Technical information
- Delivery details
We reserve the right to correct inaccuracies and update information where necessary.
If an obvious error affects an order, we may contact you to explain the issue and, where appropriate, amend or cancel the affected order and issue any applicable refund.
14. Website Availability and Liability
We take reasonable steps to keep our website accessible and operational.
However, we do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Completely secure
To the maximum extent permitted by applicable law, we are not responsible for indirect, incidental, special, or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or limits liability or consumer protections that cannot legally be excluded under Australian law.
15. Your Responsibility
To the extent permitted by law, you are responsible for claims, losses, costs, damages, or expenses arising from:
- Unlawful use of our website
- Breach of these Terms
- Misuse of our services
- Infringement of another person's rights
16. Access Restrictions
We may suspend or restrict access to our website or services where we reasonably believe a user has:
- Breached these Terms
- Engaged in fraudulent or unlawful conduct
- Misused the website
- Created a security or operational risk
Any provisions intended to continue after termination will remain in effect.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business
- Website
- Products
- Services
- Technology
- Legal requirements
When changes are made, the updated version will be published on this page and the Last Updated date will be revised.
Continued use of the website after updated Terms are published means you acknowledge the revised Terms.
18. Contact Us
If you have questions about these Terms, your order, product information, delivery, returns, refunds, or warranty matters, please contact:
Knee Massager Australia
Email: sales@kneemassageraus.com.au
Website: Kneemassageraus.com.au
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